Return Policy

Only unopened product purchased direct from HERE can be returned to HERE for refund or exchange. No partial refunds will be given on map subscriptions.

NOTE: Agreements between HERE and specific vehicle/device manufacturers overrule the terms & conditions written herein.

Returns: Your credit card account will be credited for the price of the Map Data disc. If your order included discounted products, the refund will be given on the lower-priced product. Partial returns of map sets will not be accepted.

Exchanges: Only map areas of the same Map Data disc release and product line can be exchanged for a different map area. A shipping and handling fee will be charged to deliver the exchange disc.Contact HERE within 30 days after the shipping date noted on the delivery note. Requests for warranty replacements, returns, and exchanges made after 30 days will not be honored.